‍

1. Introduction

Welcome to twinbot (www.twin-bot.com). We are a digital agency, specialising in building and managing chatbots for various clients and use cases, owned and operated by

‍

LaBeringa s.r.o.

Korunní 2569/108,

Prague 10

Contact:

hello@twin-bot.com

+ 420 606 066 466

‍

By accessing and using our services, you agree to comply with and be bound by the following terms and conditions.

2. Definitions

• "Client" refers to any individual or entity that purchases services from TwinBot.
• "Services" refers to the chatbot development and management services provided by TwinBot.
• "Chatbot" refers to the digital conversational agent deployed by TwinBot for the Client.

3. Services

TwinBot offers the following services:

• Consultation and requirements gathering.
• Data collection and integration.
• Chatbot design, buildint, and deployment.
• Monitoring and management of deployed chatbots.

4. Client Responsibilities

The Client agrees to:

• Provide accurate and complete information necessary for the development of the chatbot.
• Grant necessary access to relevant systems and data for integration.
• Review and provide feedback on the chatbot's performance and suggest improvements.

5. Limitation of Liability

• LaBeringa s.r.o. (TwinBot) shall not be held responsible for the performance or effectiveness of the chatbots once deployed.
• TwinBot does not guarantee specific outcomes or results from the use of its chatbots.
• The Client acknowledges that the chatbots are provided "as is" and any reliance on their performance is at the Client's own risk.

6. Intellectual Property

• All intellectual property rights in the chatbots and related documentation remain the property of LaBeringa s.r.o.
• Upon full payment, the Client will have a non-exclusive, non-transferable license to use the chatbot for their intended purpose.
• By using twin-bot.com services, Client agrees to provide a non-exclusive, non-transferable license to use the necessary intellectual property for the building of intended chatbots.

7. Confidentiality

• Both parties agree to maintain the confidentiality of any proprietary information disclosed during the course of the engagement.
• Confidential information shall not be disclosed to any third party without the prior written consent of the other party.
• TwinBot will comply with the EU General Data Protection Regulation (GDPR) in handling personal data.

8. Data Protection

• TwinBot and the Client shall comply with all applicable data protection laws, including GDPR.
• The Client must ensure that any data provided to TwinBot is collected and processed in compliance with GDPR.
• TwinBot will take appropriate technical and organizational measures to protect personal data.

9. Payment Terms

• Fees for services will be outlined in the proposal provided to the Client.
• Payment is due upon receipt of the invoice unless otherwise specified in the proposal.
• TwinBot reserves the right to suspend services in the event of non-payment.

10. Termination

• Either party may terminate the agreement with 30 days' written notice.
• In the event of termination, the Client agrees to pay for all services rendered up to the termination date.
• Upon termination, the Client’s access to the chatbot and related services will be revoked.

11. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the European Union and the Czech jurisdiction in which LaBeringa s.r.o. is registered. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

12. Changes to Terms and Conditions

TwinBot reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of the services will constitute acceptance of the new terms.

13. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

‍