Work Overview

A pre-sales chatbot needs to be a delicately curated virtual assistant designed to guide your customers through your specific sales process. It's aAvailable 24/7, and ensures each lead assessment follows 100% your designed journey

Objectives of a Pre-Sales twinbot

There are undeniable advantages of chatbots in repetitive tasks compared to a real SDR/BDR that enable significant value extraction: 

1. Availability: The chatbot is available 24/7, ensuring no lead is missed, regardless of time zone differences.
2. Consistency: Susan has no emotions, and never gets tired, therefore can provide uniform customer experience without fatigue or errors.
3. Scalability: Can handle multiple conversations simultaneously, ensuring high efficiency during peak times.
4. Cost-Effective: Reduces the need for a large sales development team, cutting down on salary and training expenses.
5. Data Handling: Seamlessly integrates with CRM systems, ensuring accurate data collection and reducing manual entry errors.
6. Immediate Response: Offers instant responses to customer queries, enhancing customer satisfaction and reducing wait times.
7. Analytics: Provides valuable insights and analytics on customer interactions, helping to refine sales strategies and improve performance.

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Scope of Work

1. Customer journey mapping: Together we define her goals and scope and map the customer journey reflecting  customer needs, worries and common queries.
2. Design: We create the conversation flow diagram, user interface mockups, and integration blueprints for your CRM systems.
3. Development: We build the chatbot and if required Implement integrations with databases and CRM systems for seamless data handling.
4. Testing: Conduct thorough testing to ensure the chatbot handles various scenarios and queries accurately. Refine based on feedback and performance metrics.
5. Deployment: Deploy the chatbot on websites, social media platforms, and other digital channels. Monitor performance and continuously improve based on user interactions and feedback.

The early-stage discussions play a crucial role in successful conversion, they need to happen fast and always follow specific flow. On the other hand, they are also the most annoying for any sales person, as they consume lot of time, while often having low conversion rate due to late reactions.

Automating these processes with sales chatbot not only enhances efficiency and customer experience but also provides businesses with a scalable and cost-effective solution to improve their sales process and improve conversions.