Work Overview
The QR/Product bot provides information about products or services when users scan QR codes. The chatbot helps the user with navigation, searching with the relevant content, or connection to live support in cases when needed. Utilising chatbot within the landing pages of QR codes, facilitating a unique and customised communication experience increases conversion and customer satisfaction thus also improve the overal experience and brand loyalty.
Objectives of QR twinbot
- Instant Information Retrieval: Quickly retrieves product details, pricing, availability, and customer reviews
- Conversational Engagement: Engage with the final consumers on whole new level of personalization
- Interactive and Informative: Guides users through product features, comparisons, and purchasing options.
Scope of Work
Building a QR/Product bot involves creating a chatbot that can provide information about products or services when users scan QR codes or inquire about specific items. Here’s a simplified three-step process to develop such a bot:
Step 1: Consultation
- Needs /. Objectives definition:
- Identify the primary use cases, such as product information retrieval, pricing, availability or customer reviews and assistance
- Identify the key employees and determine which employees skills and knowledge to mirror or eliminate
- Determine additional features like product comparison, recommendations, request gathering etc
- Data Collection
- Gather data through interviews, shadowing, emails, chat logs, and customer feedback.
- Collect company documentation and integrate with Product-Management-system or other knowledge management systems.
Step 2: Chatbot Design, Integrations & Deployment
- Design Personality and Conversational Flow:
- Reflection of the brand tonality / mirroring of a specific communication style of a persona.
- Creation of flowcharts and wireframes to visualize the chatbot’s conversational flow.
- Design user interfaces displaying product details, and guiding users through different product options
- Data Integration:
- Implement defined models to reflect desired user queries related to products and services.
- Integrate with databases or APIs to fetch real-time product information, pricing updates, and availability status.
- User Touchpoint integrations:
- Deploy the QR/Product bot on platforms where it will be accessed, such as websites, mobile apps, or integrated into physical product packaging.
- Ensure scalability and performance optimisation to handle varying levels of user queries and interactions.
- Deployment:
- Deploy the QR/Product bot on platforms where it will be accessed, such as websites, mobile apps, or integrated into physical product packaging.
- Ensure scalability and performance optimisation to handle varying levels of user queries and interactions.
Step 3: Monitoring and Management
- Monitoring:
- Continuous monitoring of the performance of the chatbot - usage / conversions / accuracy of provided data.
- Management:
- Ongoing reporting on traffic, conversion and activity
- A/B testing of various scenarios for optimisation of conversions rate
- Improvement and new version deployment
