Work Overview

The B2B chatbot is focused on opitmizing early stage engagements of b2b suppliers. The thoroughly curated flow will qualify and guide the prospect precisely where needed. This will enhance communication between businesses and their clients by automating interactions such as lead generation, customer support, and sales engagement. Powered by natural language processing (NLP) and machine learning, the chatbot will deliver accurate, context-aware responses across multiple channels.

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Objectives of the B2B Twinbot

• Lead qualification & early stage data scraping.
• Price indication.
• Reduce response times and improve customer satisfaction.
• Automate routine tasks and qualify leads.
• Provide instant support and answer frequently asked questions.
• Analyze data to offer insights into customer behavior.

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Scope of Work

• Identify the customer journey.
• Define the chatbot objectives.
• Develop and deploy the chatbot, integrating it with existing systems / CRM, ERP, messagners.
• Customize features to meet specific business needs.
• Train the chatbot to handle industry-specific queries.
• Provide ongoing monitoring, updates, and improvements based on feedback.

B2B has usually very strictly defined customer journey, where clients on their path require specific output from the supplier. Specifically in the early stage, the chatbots are of great help in qualifying & preparing the user for further interaction with the human representative of the organization.

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